Shipping Policy

Last updated: August 24, 2026

Kanaan Care currently offers shipping to customers in the United States. Available delivery options and the exact shipping cost for your address are shown at checkout before payment.

Processing time

Please allow 1–3 business days for us to process and prepare an order before it is dispatched. Orders placed on weekends or public holidays are processed on the next business day.

Delivery estimate

After dispatch, delivery is typically estimated at 7–12 business days. This is an estimate, not a guaranteed arrival date. Delivery times can vary because of carrier capacity, weather, customs, address issues, or other events outside our control.

Tracking

When tracking is available for your shipment, we will send the tracking details to the email address used at checkout. It can take a short time after dispatch for tracking activity to appear.

Address accuracy

Please check your shipping address carefully before placing an order. Contact us immediately through our Contact page if you need an update. We cannot guarantee address changes once fulfillment has begun.

Delays, lost parcels, and delivery issues

If your order has not arrived within the estimated delivery window, please contact us with your order number. We will review the shipment with the carrier or fulfillment partner and keep you informed of the next steps.

Taxes, duties, and import charges

Any applicable taxes or charges shown at checkout are collected as displayed there. If additional import duties, taxes, or customs charges apply and are not collected at checkout, they are the customer’s responsibility.

Questions

For shipping questions, please use our Contact page.